Returns Policy
At Skinner & Vale, every piece is handmade to order. Nothing sits in a warehouse waiting — your jacket, cap, or bag is made specifically for you, from scratch, when you place your order.
Why we can't accept returns on Jackets, Gilets and Dog Coats
We don't hold stock. Every item — from our bespoke jackets to our accessories — is individually handcrafted once your order is placed. This is what makes each piece unique, and it's also why a traditional returns process isn't possible for us on certain items.
We believe in being upfront about this so you can shop with confidence and clarity.
Every Skinner & Vale piece is created with care and craftsmanship. Because the majority of our products are made to order, our returns policy reflects the bespoke nature of what we do — while always putting the customer experience first.
Caps & Bags
We offer a 14-day return policy on caps and bags, provided items are returned in their original unused condition.
If your order arrives damaged or incorrect, please contact us within 48 hours and we'll make it right.
Street Luxe Range & Dog Coats — Made to Order
Every piece is made to order especially for you — we're unable to offer refunds. However, we can arrange an exchange or issue a store credit to use against a future order.
If your order arrives damaged or incorrect, please contact us within 48 hours and we'll make it right.
Couture Range — Fully Bespoke Pieces
Every couture piece is handmade to order and unique to you — we're unable to offer returns, exchanges, or refunds.
If your order arrives damaged or incorrect, please contact us within 48 hours and we'll make it right.
Questions? Get in touch at hello@skinnerandvale.com
Damaged or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery at hello@skinnerandvale.com with your order number and photos of the item.
In these cases, we will always make it right.
Before you order
We want you to love what you receive. If you have any questions about sizing, fit, materials, or customisation options before placing your order, please don't hesitate to get in touch — we're happy to help.
Bespoke & custom orders
For our bespoke commissions and fully customised pieces, our team works closely with you throughout the process — from initial consultation to final sign-off — to ensure the finished piece is exactly what you envisioned. Because of the collaborative nature of this process, bespoke orders are non-refundable and non-returnable under all circumstances.
Skinner & Vale is committed to the highest standards of craftsmanship. If something isn't right, we want to know.
Patch Care & Repairs
Our patches are securely attached, but as with any well-loved piece, one may loosen with wear over time. A loose patch is an easy fix at home — simply re-secure it with a small amount of fabric glue.
If a patch comes away completely, or the repair is beyond a quick fix, we're here to help:
If a patch comes away due to a fault shortly after purchase, we'll repair your piece at no cost to you, return postage included.
For repairs needed through normal wear over time, we ask that you cover postage to us, and we'll carry out the repair and return your piece free of charge.
To arrange a repair, just contact us at hello@skinnerandvale.com and we'll talk you through the next steps.